Troubleshooting Live Issues

Users are complaining that they have been blocked. What’s happening?
Check your IP settings. You can control the number of sessions you allow from a single IP from the IP settings page, as well as investigating and unblocki...
Mon, 18 Jul, 2022 at 12:09 PM
Users are complaining about going backwards in the queue. What’s happening?
Please read our knowledge base article about Queue Regression.
Mon, 18 Jul, 2022 at 12:09 PM
I’m seeing a waiting room when I’m not expecting to see one. Why?
Check these things: Have you restricted the URL and date-range settings on the waiting room to only the elements and times you want to protect? Hav...
Mon, 18 Jul, 2022 at 12:09 PM
Why are users being redirected to the wrong URL when they leave the waiting room?
The redirect URL is only used when a user enters the waiting room directly (because you have shared the waiting room URL), instead of being redirected to ...
Mon, 18 Jul, 2022 at 12:09 PM
My payment provider or API is getting blocked by the queue. What do I do?
It is important to exclude URLs that may be called by third party services from CrowdHandler. The most common example is payment providers that send order...
Mon, 18 Jul, 2022 at 12:09 PM
Why is Google Analytics showing a different number of active users to CrowdHandler?
See this article.
Mon, 18 Jul, 2022 at 12:09 PM
Why can't I log into my CMS / Control Panel when there's an active queue?
See this article about URL exclusions.  Alternatively consider using the IP feature to set your IP to bypass.
Mon, 18 Jul, 2022 at 12:10 PM
I’m seeing lots of bots in my queue. How do I get rid of them?
Look into using our reCAPTCHA feature.
Mon, 18 Jul, 2022 at 12:10 PM
What integration should I use?
Read our blog post: https://www.crowdhandler.com/blog/best-way-to-integrate-waiting-room-queue
Mon, 18 Jul, 2022 at 12:10 PM