Dear Procurement Professional,

We understand that large companies must follow purchasing and compliance procedures. This guide outlines how CrowdHandler differs from other vendors you may be assessing, helping you determine if we're the right fit for your needs efficiently.

CrowdHandler offers a standardized product that requires no customization or professional services to install, enabling us to maintain reasonable pricing. The following key principles govern our business relationship:

1. Transparent Pricing

  • All pricing is publicly available at https://www.crowdhandler.com/pricing
  • Minimum commitment is one month
  • Accounts can be upgraded or downgraded as needed
  • Annual prepayment discounts available
  • No hidden or negotiable prices

2. Self-Service SaaS Platform

  • 100% self-service implementation
  • No consultants or sales representatives required
  • Complete control through our admin panel at https://admin.crowdhandler.com
  • All product configuration, support, account, and billing management available in-platform

3. Documentation

  • Comprehensive documentation available at https://www.crowdhandler.com/support
  • Complete integration guidelines for websites and applications
  • Self-contained resources require no additional support

4. Terms of Use

  • Standard terms available at https://www.crowdhandler.com
  • Agreement formed through platform signup (clickwrap)
  • Terms are non-negotiable
  • Legal review recommended before signup

5. Payment Terms

Two payment options available:

  1. Credit card
  2. Annual bank transfer in advance

Note: Monthly payments in arrears by invoice are not accepted

6. Security Framework

  • Security policies available upon request
  • Standard data protection agreement provided
  • Individual security questionnaires not accepted

Key Security Considerations:

  • Serverless AWS Platform using AWS security best practices
  • No end-user PII transfer in typical implementations
  • No privileged access from CrowdHandler to client infrastructure
  • PCI-certified payment mechanisms

7. Support Structure

  • Support accessed through control panel
  • Response SLAs tied to plan level (minimum one hour)
  • Incident/outage procedures detailed in security policies
  • 99.9% monthly uptime guarantee