The best way to get support is to file a support ticket. This ensures that your question is directed to the most knowledgeable and capable person who can help you, even if it is an urgent matter.


Here is how to file a support ticket:

  1. Log into the admin panel.
  2. Look for the Help widget in the bottom-right corner of the screen
  3. Click on that and select 'Raise a Ticket'.
  4. Fill in the details


What response time can I expect?

Your response time is determined by the plan you are on. You can check your service level agreement (SLA) by visiting our public pricing page or the plan page in your admin panel.